Helliemae's only ships within the US. For standard shipping (free over $50), we usually ship USPS Priority Mail, although sometimes we use USPS First Class or Fedex Home Delivery when that makes sense. When your order ships, you'll receive an email with the tracking number so you can keep an eye out for your goodies.
We usually ship in the morning, so if you have your order in to us by 8am MT, we can ship it that same day. If the weather is warm and it's Wednesday or later, we may hold your package til the next Monday (to avoid caramels spending the weekend in transit). But if you've chosen express shipping, we'll ship out that day (unless it's Friday, see the information below).
We offer express shipping via Fedex. Because Fedex doesn't deliver on Saturdays or Sundays, we only ship overnight orders Mondays through Thursdays. If you're in Colorado, shipping via standard shipping will usually get your package to you just as quickly as Fedex, and much more cheaply (or free for orders over $50).
What this means: if you order on a Wednesday afternoon and want your goodies by Friday, guaranteed by Fedex, choose "Fedex Standard Overnight" as your shipping method. Why? Because we'll ship Thursday morning, and you'll get your package on Friday.
Ordering after Thursday 8am MT? There's not much point in choosing Fedex Overnight, because Fedex doesn't deliver on Saturday. We don't ship overnight orders on Fridays, because you wouldn't get your package until Monday. In this case, we'll ship your order Monday, and you'll receive it Tuesday.
If you have questions or a caramel emergency or just want to talk about the best and most cost-effective way to ship your order, please email email@example.com or call (303) 834-7048. We'll help you!
Hot Weather Information
During warm weather, we do a couple things to help safeguard your order. First, we ship our standard shipping orders on Mondays and Tuesdays. That (almost always) eliminates the chance that your box will spend a weekend in a hot post office or Fedex warehouse. Also, we wrap up your caramels in heat-protective packaging and use cold packs. They are not fail-safe, but will keep your caramels intact during shipment.
But we can't protect your treats if the box is left to languish in the sunshine on a scorching hot porch. You know your house and your schedule better than we do: if you won't be around most of a Summer day, ship to the mail room at your office, or choose an express delivery method like Fedex, so that you can know exactly when to expect your package.
What About Returns?
It's really important to us that you love your order. If you're not happy, we're going to work with you to make it right. If we make an error, we hope to catch it before you do, and we’ll fix it at Helliemae's expense. But that only works if everybody's reasonable. If you've let your order swelter on a 90 degree front porch for hours, or if it just turns out you don't like the dark intensity of our caramels, well, there's not a lot we can do about that. One thing to be sure to do: when you order, we email you a confirmation. Please take a look and make sure the shipping address is correct - if it's not, contact us right away at firstname.lastname@example.org.
Thanks for shopping with us!